1. Remove the plug from the docking socket (you’ll need to press the plug’s release trigger on Type 1 plugs):

2. Fully uncoil the cable.

3. Open the charging socket cover on your vehicle.

4. Insert the charging cable plug into your electric vehicle (EV).

5. Depending on the make and model of your EV, you may receive notification on your vehicle’s dashboard (e.g., a sound, light or icon on dash etc) to let you know your bp pulse home charger is connected to your vehicle.

1. Lift the flap to access the socket.

2. Insert the charging cable plug into the electric vehicle before connecting to the charging socket. Always make sure the plug is fully inserted into the socket.

3. Depending on the make and model of your EV, you may receive notification on your vehicle’s dashboard (e.g., a sound, light or icon on dash etc) to let you know your bp pulse home charger is connected to your vehicle.

Make sure your EV is fully plugged into your home charger and your device is connected to the internet. Double-check that you don’t have any schedules set that may be conflicting with the time you’re trying to charge. If your car is connected properly and any set schedules do not conflict with the time you’re trying to charge. Unplug your EV and try switching the mains power to the charger off, waiting for one minute and then switching it back on. If there is still no charge, please call our Customer Care Team on 0330 016 5126.

• Ensure the charger is kept clean.

• Ensure only a damp cloth is used for cleaning your home charger.

• Do not use solvent-based cleaning products or abrasives.

• For tethered chargers when not in use store the cable neatly around the charger and ensure the plug is secured within the holster.

• For socketed chargers, do not keep the cable plugged in and remove the plug after each use.

• Do not expose your bp pulse home charger smart to extreme environmental conditions such as jet washing or excessive dust.

If you have a problem, start by switching your home charger off, waiting 10 minutes and then switching it back on. This solves most problems and will be one of the first troubleshooting steps our team will ask you to complete.

If the problem persists, please contact our friendly Customer Care team on 0330 016 5126.

Our units come with a 3-year warranty and we’re happy to support with any issues you have during this time, subject to our terms and conditions.

Many EV manufacturers state that, where possible, a battery should only be charged to 80% rather than fully charged to 100%. This is to keep it in good health and prolong its life.

When you are charging your vehicle's battery, you may notice the rate of charge slow down when it is at between 80-100% capacity for this reason.