bp pulse subscribers pay the following per kWh:

43 AC / 50kW DC charger - 63p

150kW DC charger - 69p

Pay-as-you-go users pay the following per kWh:

43 AC / 50kW DC charger - 77p

150kW DC charger - 83p

Contactless or guest users pay the following per kWh:

43 AC / 50kW DC charger - 79p

150kW DC charger - 85p

• Prices above apply to the bp pulse owned network when payments are made directly with a bp pulse charge card, contactless payment or using the bp pulse app.​

• Charging with a fast 7kW charger? Prices can vary across sites so check prices on the go using the live map or bp pulse app. If not shown see our list of chargers that are not shown on the live map or the app.​

• Charging with a rapid 43kW / 50kW or ultra-fast 150kW charger? Most charging is at the standard rate, however you can check prices on the live map or bp pulse app, or if not shown see our list of chargers that are not shown on the live map or the app.​

• When paying by Contactless, your bank may reserve a 'pre-authorisation' fee to check there's enough money in your account for the transaction. Once this check is passed, your bank should return the difference between the holding fee and the charging cost.

When you’ve safely arrived at the charging point you wish to use, connect your vehicle using your Type 2 charging cable or the tethered cable provided. 

Tap your bp pulse access card on the target which will start the charge.

For our 50kW+ chargers, you might need to select which type of cable you want to use before tapping your access card on the target. 

When you’ve finished charging, tap your access card on the target and disconnect your cable.

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point. 

When you’ve safely arrived at the bp pulse charging point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. 

Next, use the bp pulse app to start your charge. 

Via Charge: Enter the charge point ID and click ‘Start Charge’. 

Via Live Map: Find your charge point on the map, select it and click ‘Start Charge’. 

You can also find a charge point by clicking ‘List’ on the map. 

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. 

On our 50kW+ chargers, the screen will show you the status of the charge. 

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point. 

Yes you can. The bp pulse network has charging points across the UK. Check out our live map or download our bp pulse app to find your nearest available bp pulse7, bp pulse50 and bp pulse150 points and simply plug. pulse. play.

You only need your own charging cable when using our 7kW charging points. Your cable will lock into place once you start your charge, so it can’t be removed while you’re away. You’ll be able to release it once you’ve stopped charging. 

If you’re using one of our 50kW, 150kW or 300kW charging points you won’t need your own cable. 

If you use the bp pulse app to charge – as a subscriber or Pay As You Go (PAYG) customer – open the app and click Profile then Recent transactions. You’ll then be able to see Activity and Subscription invoices. 

If you’re a PAYG customer, it’s handy to know you can also go to the ‘Profile’ section of the app and click ‘Your credit’ to see how much credit you have in your account. 

If you use a contactless bank card or mobile payment method, your charging history can’t be seen in the app.

1. Go to bppulse.co.uk/help-centre/contact  

2. Select On the go option. 

3. Select Talk about billing. 

4. Complete Details of enquiry form, providing the following information: 

• Name 

• Email 

• Charger ID [find it on the charging unit – this may sometimes be labelled as Asset Number] 

• Date and estimated time of the charging session 

• Amount [find it in your banking app or statement] 

• Last four digits of your bank card 

  • If you paid with a virtual card, such as Apple Pay, provide your virtual card number. 

    • To find your virtual card number:

      • For Apple Pay: In the Wallet app of your iPhone, tap the three dots on the upper right of the screen. 

      • For Google Pay: Open app, tap Payment, choose a payment card and scroll to the bottom to find the virtual card number (only the last four digits will be visible). 

      • For Samsung Pay: Open Samsung Pay on your phone. Tap Menu, and then tap Cards. Next, select preferred card. The last four digits of the digital card number will be displayed next to Digital card number. 

We’ll then get back to you with your receipt via email.