Help and


Browse our help centre for answers to the most frequently asked questions about electric car charging.

A customer support representative eagerly helping a customer via a call on his headset.

Choose the type of help you need


Charging at home

We answer your questions about electric car charging at home, bp pulse home chargers and our application and installation process.


Charging on the go

Learn more about the bp pulse membership, our public ev charging stations and how to use each charger and the bp pulse app.


Business solutions

We answer your questions about electric vehicle charging for businesses, government grants and different types of chargers.

Contact us

Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:



Public charging support

Avaliable 24/7

Home charging support

Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00

0330 016 5126

Social media

Social media

Follow bp pulse on social media. Our customer care hours on social media are Mon-Sat, 8am-6pm. Outside of these hours, you can call customer care 24/7.