If you use the bp pulse app to charge – as a subscriber or Pay As You Go (PAYG) customer – open the app and click Profile then Recent transactions. You’ll then be able to see Activity and Subscription invoices

If you’re a PAYG customer, it’s handy to know you can also go to the ‘Profile’ section of the app and click ‘Your credit’ to see how much credit you have in your account. 

If you use a contactless bank card or mobile payment method, your charging history can’t be seen in the app. You’ll find more information about using mobile payment methods under Payment.

When you’ve safely arrived at the bp pulse charging point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. 

Next, use the bp pulse app to start your charge.

Via Charge: Enter the charge point ID and click ‘Start Charge’.

Via Live Map: Find your charge point on the map, select it and click ‘Start Charge’

You can also find a charge point by clicking ‘List’ on the map.

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. 

On our 50kW+ chargers, the screen will show you the status of the charge.

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point.

If none of the above work, please call our 24/7 customer care team on 0330 016 5126 and we’ll do our best to help you.

If this is your first time using the app, make sure to sign up first following the steps onscreen or using our sign-up guide within these FAQs.  

If you have already signed up, try checking your internet connection.

If this doesn’t work, then call our 24/7 customer care team on 0330 016 5126 and we’ll do our best to help you. 

If this is your first time trying to log in, the first thing you need to do is sign up. New customers should follow the sign-up process below. 

If you’re an existing bp pulse, bp or BP Chargemaster user, make sure you use the email associated with your Polar account to ensure we can bring your details across.

You can sign up for the bp pulse app by following the below steps:

  1. Go to the Profile section of the app and click Log in / Create an account. 

  2. Click Create an account and enter your mobile number.  

  3. Alternatively, you can log in with your Google, Facebook or Apple account by clicking on the icon below and follow the steps onscreen.

  4. Click continue after accepting the terms and conditions. 

  5. You will receive a One-Time verification code by text. 

  6. Add email address and then click send verification link

  7. Open your email. The One-Time verification link will be sent from BP. Open it and click finish setting up your account. You will now be taken back to the bp pulse app. If you cannot find the email, check your spam inbox.  

  8. Complete your profile details to finish setting up your account. This could take up to 60 seconds. 

  9. Your account is now created. Ready to get charging.

  1. Go to the Profile section of the app and click Log in / Create an account

When logging in, use the same method that you used when registering (email/mobile number or Google/Facebook/Apple account).  

a. To log in with mobile - enter your mobile number and you will receive a verification code.

Enter the code in the app.

b. To log in with email - enter your email address.

You will receive a verification link from BP.

Click on the link, which will take you back to the bp pulse app.

Once entered, you’ll be taken to the bp pulse app. 

c. To log in with Google, Facebook or Apple - click on the logo corresponding to the method you used to register and follow the steps onscreen.

Then you’ll return to the bp pulse app.  

2. You’re ready to start charging.

From the app version 3.2.0 onwards, we introduced passwordless authentication, an easier, safer, quicker log in process for all our bp pulse customers.

Existing customers were logged out of the app and asked to log in again after updating to the new version of the app (3.2.0 or later). Once in the app, you will be prompted to log in either via a One Time link sent to your email address or a One Time password (OTP) if you log in with your mobile number. 

All other account details stay the same.

Yes, once passwordless authentication goes live in the app, you will be logged out but you can log right back into the app with your usual method – either using your mobile phone number or email address.  

Your charging history, payment methods and account preferences remain the same.  

In order to use the bp pulse app, we may need more information. For example, your home country is the country where you will be charging your EV the most and will be used to direct you to nearby charging locations. 

Also, if you have previously provided your name on another app and found you cannot edit it within the Customise the bp pulse app page, not to worry. You will soon be able to edit it later on within the Profile section of the app. Once this feature is available we will email you the details. 

As an existing passwordless user, you will still be able to log in with your email address or phone number. You will receive a One Time verification link if you choose to log in via email, or a verification code if you choose to log in via phone. On successful verification, you will be logged in.

No, because the app will be passwordless from version 3.2.0 onwards. 

Once you enter your email address or mobile number in the designated textbox and select the Continue button, you will receive a verification link or code, which can be used to log in to the app without the need for a password.

Passwordless authentication only supports the creation of new accounts with a mobile phone number and email.  

Providing and verifying your email is required for essential communication, such as accepting updated Terms and Conditions.

If you enter an incorrect OTP five times, your account will be blocked for 15 minutes. After 15 minutes have passed, please try to log in/register again.

If you enter your email or password incorrectly five times, your account will be blocked for 15 minutes. After 15 minutes have passed, please try to log in again.

Yes, passwordless authentication supports Apple, Google, and Facebook as the main social providers that you can use to create your account and log in.

Note: Google and Apple will provide bp pulse with your email as an identifier but not your phone number. Facebook log in will provide bp pulse with your account name as an identifier if your email address or phone number is not present.

No, passwordless authentication does not receive any information from Google or Apple other than your email address. If you choose to use Facebook, an email address is not shared. Instead bp pulse receive a unique ID with which we associate your account. No other data is shared. 

Yes. If you are using a Gmail email currently, and then choose to log in with Google as your social provider, it will log you into your existing account with bp pulse. Duplicate accounts will not be created.

Not to worry. You will still be logged into the same account if the email address is the same across Google and Facebook both. Duplicate accounts will not be created.

bp pulse subscribers pay the following per kWh:

43 AC / 50kW DC charger - 63p

150kW DC charger - 69p

Pay-as-you-go users pay the following per kWh:

43 AC / 50kW DC charger - 77p

150kW DC charger - 83p

Contactless or guest users pay the following per kWh:

43 AC / 50kW DC charger - 79p

150kW DC charger - 85p

  • Prices above apply to the bp pulse owned network when payments are made directly with a bp pulse charge card, contactless payment or using the bp pulse app.​

  • Charging with a fast 7kW charger? Prices can vary across sites so check prices on the go using the live map or bp pulse app. If not shown see our list of chargers that are not shown on the live map or the app.​

  • Charging with a rapid 43kW / 50kW or ultra-fast 150kW charger? Most charging is at the standard rate, however you can check prices on the live map or bp pulse app, or if not shown see our list of chargers that are not shown on the live map or the app.​

  • When paying by Contactless, your bank may reserve a 'pre-authorisation' fee to check there's enough money in your account for the transaction. Once this check is passed, your bank should return the difference between the holding fee and the charging cost.

You’ll find more information about becoming a subscriber on our pricing page.

There are four ways to pay for bp pulse charging sessions.   

  1.  Become a subscriber - download the bp pulse app and subscribe. 

  2. Pay As You Go – download the bp pulse app and add a minimum of £5 credit to get started. 

  3. Pay by contactless. 

  4. Pay as Guest, via our live map

To learn more, go to our pricing page

To help all our customers enjoy faster charging, an overstay fee of £10 applies to charges over 90 minutes on our 50kW, 150kW and 300kW chargers. This fee rises to a maximum of £20 if a charge exceeds 150 minutes.  

For subscribers, the overstay fee is added to the invoice. For Pay As You Go customers, the fee is taken from credit on the account. For customers who use contactless methods to pay, the overstay fee appears in their next bank statement. 

Most of our bp pulse 50kW and all of our bp pulse 150kW chargers are fitted with a contactless bank card terminal. Tariffs start at £0.69p/kWh. We’ll also take a pre-authorisation charge of £45 or £50 on 50kW or 150kW chargers respectively. If you encounter any issues with your contactless card on our units, please attempt to use Google Pay or Apple Pay.

Free and full members
You can set up credit and debit card payments in the bp pulse app with Visa, MasterCard and American Express. If you’re a bp pulse full subscription member, all charges will be deducted from your direct debit on a monthly basis.

Pay-as-you-go/guest users
On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless. However, these payments won’t be visible in your transaction history and will be charged at a higher kWh tariff.

If you use the bp pulse app to charge – as a subscriber or Pay As You Go (PAYG) customer – open the app and click Profile then Recent transactions. You’ll then be able to see Activity and Subscription invoices

If you’re a PAYG customer, it’s handy to know you can also go to the ‘Profile’ section of the app and click ‘Your credit’ to see how much credit you have in your account. 

If you use a contactless bank card or mobile payment method, your charging history can’t be seen in the app.

1. Go to bppulse.co.uk/help-centre/contact  

2. Select On the go option. 

3. Select Talk about billing

4. Complete Details of enquiry form, providing the following information: 

  • Name 

  • Email 

  • Charger ID [find it on the charging unit – this may sometimes be labelled as Asset Number] 

  • Date and estimated time of the charging session 

  • Amount [find it in your banking app or statement] 

  • Last four digits of your bank card 

    • If you paid with a virtual card, such as Apple Pay, provide your virtual card number. 

      • To find your virtual card number:

        • For Apple Pay: In the Wallet app of your iPhone, tap the three dots on the upper right of the screen. 

        • For Google Pay: Open app, tap Payment, choose a payment card and scroll to the bottom to find the virtual card number (only the last four digits will be visible). 

        • For Samsung Pay: Open Samsung Pay on your phone. Tap Menu, and then tap Cards. Next, select preferred card. The last four digits of the digital card number will be displayed next to Digital card number. 

We’ll then get back to you with your receipt via email.

Open the bp pulse app and follow these steps: 

  1. At the bottom of the screen, tap on the My account icon.  

  2. Tap Your charging activity item. 

  3. Here you will be able to change the view to: this week, this month or 90 days. 

  4. Select the charge: this will show the VAT breakdown. 

You should only pay for the kWh you used in your charging session. However, it may look as if you’ve been overcharged because your bank has taken a temporary holding fee. 

When you charge your car using contactless payment, your bank may reserve a pre-authorization fee to make sure there’s enough money in your account to cover the payment. 

Once your bank has made that check, they’ll debit the correct amount and return the difference between their pre-authorisation fee and the cost of your charge. 

The process usually takes the bank a few days, so after that time has lapsed, check your online account again.  You should find that:  

  • The Chargemaster (our legal name) pending fee has been replaced by a debit showing that the transaction is finalized. 

  • There is an outgoing transaction on your account. 

  • The amount matches the actual charging cost.

If your online account is still displaying a pending fee, please wait a little longer, then check again. Banks usually take between 24 and 72 hours to release the pre-authorisation fee, but in some cases they may take as long as 30 days.  

If the debited amount is more than the kWh you used in your charging session, please complete this online help form. It will only take a couple of minutes and we’ll get back to you within 48 hours to resolve the issue. 

If you prefer, you can call our friendly customer care team on 0330 016 5126.    

With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh. 

You’ll also get access to free charging on selected bp pulse points, as well as a physical access card, all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month's free subscription, then we’ll give you £9 credit every month for 5 months*.

If a subscription isn’t right for you, you can still access the bp pulse network, just on a higher tariff, on a pay-as-you-go basis. Just top-up at least £5 in your account to start a charge.

* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free, plus a £9 charging credit each month for the following 5 months. Total of £45 credit is only valid if you remain a full member for 6 months from registration. Further terms and conditions apply.

†Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.

Once you’ve opened your bp pulse app, please follow these steps:   

  1. At the bottom of the screen, tap Profile.

  2. Select Membership.  

  3. Scroll down the page and select Set up my subscription now.  

  4. You’ll be invited to choose a bp pulse card or key fob. This is your handy way to access charging across our public network. 

    • If this is your first time signing up, we’ll give you one month’s free subscription and £9 charging credit each month for five months.  

    • If you’ve previously signed up, you’ll see the monthly price. 

  5. Enter and confirm your shipping address.(Please note: This is where the bp pulse card or key fob will be sent and can be different from the billing address.) 

  6. If you have a discount code, add it now.

  7. Add direct debit information: Card details and Billing address.

  8. Check and submit the information: This will initiate the direct debit set-up.

Just to let you know, a direct debit can take up to four working days to set up on our system. 

Allow up to five working days to receive your bp pulse card or key fob.

In the meantime, if you need to charge you can add credit to your Pay As You Go account. This will be deducted from your next subscription fee. To do this, open the app, tap Profile, Your credit, Top up your credit, and add the amount you wish.

To unsubscribe, open your app and follow these steps: 

  1. At the bottom of the screen, tap on the Profile icon. 

  2. Tap Cancel subscription in the Your membership area. You will see: Are you sure you want to leave? 

  3. Confirm (twice) that you'd like to cancel. You have now unsubscribed. 

You can now check the precise date your subscription ends: 

  1. At the bottom of the screen, tap on the Profile icon. 

  2. Tap Cancel subscription in the Your membership area. You’ll see your subscription expiry date just below the card. 

Please note: After you subscription expiry date, your account will automatically revert to Pay As You Go, and you’ll need to add a minimum £5 credit to your account to charge. Your bp pulse card or key fob will become inactive. 

Your username is the email or mobile number you used to sign up with, so please use that. 

If the information you entered is correct, you’ll receive a one-time verification code to the email address or phone number you entered. 

If your card has been lost or stolen, please call our customer care team on 0330 016 5126. 

If your card is damaged, please visit our bp pulse app, log in to your account and order a replacement. This will disable your current card and prompt us to send a new one to your registered address.  

If you need to charge before your new card arrives then you can do so using the app. 

You can report a fault with a charge point quickly and easily - contact us to report a charging point fault.

To help you when you’re on the move, find nearby available bp pulse charging points on the bp pulse app.  

You can also search for charging points on our live map.

Different charging points have different instructions, and you’ll find quick how-to guides on our website by clicking the links below: 

bp pulse 7kW charger> 

bp pulse 50kW charger>  

bp pulse 150kW charger>  

bp pulse 300kW charger>  

bp pulse 300kW GHEA charger> 

Blue-Green-Blue-Green. If the lights are flashing in a Blue-Green-Blue-Green sequence, the unit is working normally

You’ll be able to start your charge. 

Red-Green-Red-Green. If the lights are flashing in a Red-Green-Red-Green sequence, the charging cable is not properly connected.  

To make sure the cable is connected, simply lift the cable up for a few seconds. When the unit is ready to be used, the lights will flash Blue-Green-Blue-Green. 

Green. Once you start charging, the lights change to green. 

Red. If the lights are red and the screen says Out of order, please give our customer care team a call on 0330 016 5126. They’ll guide you to your nearest charging unit as well as logging the fault so we can fix it. You can also find your nearest unit by using our live map, or our bp pulse public EV charging app

It depends on your car. Different EV models have different battery sizes, which may have different charging speeds. 

Charging times can also vary depending on the charging point you use, the condition and temperature of your battery and what the weather’s like. 

To find out more, check our guide to EV charging times.

You only need your own charging cable when using our 7kW charging points. Your cable will lock into place once you start your charge, so it can’t be removed while you’re away. You’ll be able to release it once you’ve stopped charging. 

If you’re using one of our 50kW, 150kW or 300kW charging points you won’t need your own cable. 

Please note you should never remove the cable by force as this could damage your charging point.  

Cable release methods vary according to make and model. Try each of these methods – one should work for you. 

  1. The first potential cable release method is to lock and unlock your car with the key fob. If it’s just a glitch, the cable should release immediately. If the cord is still stuck, push the cable further in until you hear it click, then pull it out. 

  2. Sometimes, the weight of the cable blocking the unlock mechanism stops the connecting unlocking. If that’s the case,  try supporting the cable with your car keys when you unlock the connector. You can do this by lifting the cable at its base. This should release some of its weight and may free the cable from the socket. 

  3. Use the manual release. You’ll usually find it in the boot of the car, just behind the charging point. 

The bp pulse app displays charge points that are available on the public bp pulse network. For subscription members, there are some charge points that are not currently visible in the app. This is because their hardware does not allow you to start and stop a charge within the app. We’re working on how to fix this but in the meantime, you can still access these charge points with your access card.

Do some quick research 

Check your car manual. If you don’t have a copy in your glovebox, most manufacturers have manuals on their website.  

Or, go to ev-database.org. EV-Database holds a comprehensive overview of all electric vehicles in the UK, including their cable release mechanisms. 

If you need to contact your manufacturer, before you do so make sure you’ve stopped the charge in the app or with your RFID card.  

Check the digital screen 

To see whether the charging point has registered that your charge has finished, check the digital screen. If you’re using one of our 7kW units, the light will turn blue to confirm your charge has finished.  

If the charging point doesn’t register that your charge has finished, call our Customer care team on 0330 016 5126. Our team is available 24/7 and we will do our best to help you. 

Important: Only press the red emergency button if there’s a real emergency i.e. the charger poses a hazard to health and safety of a person. Pressing the button and leaving it pressed in may result in an engineer needing to attend.  

The CYC Network is a subset of the bp pulse network, which is owned and operated by parent company Chargemaster Ltd. The CYC Network will be closing on 31 January 2024, but by signing up with bp pulse you can still charge your EV at bp pulse charging points across the UK – including rapid and ultra-fast charging options to keep you journey ready. 

CYC Network is closing as we focus on our bp pulse public chargers across the UK. We’ve got big plans to grow and invest in our network so that you can access chargers when and where you need them.

We consistently evaluate how we could improve our products and services as we work to deliver a world-leading electric vehicle charging network in the UK.

From 31 January 2024, CYC Network membership cards will no longer be supported. By signing up with bp pulse you can still charge your EV using bp pulse charging points across the UK, with a choice of four ways to pay, depending on your charging needs. 

Some CYC chargers will become part of our public charging network. To see all of our public EV chargers, you can download our app free on the Apple Store or Google Play, or search on our live map.

You can search for our public EV chargers on our live map, or by downloading our app free on the Apple Store or Google Play. Our app lets you filter by charger speed, connector type and availability - plus, you can save your favourite charging points, and manage your charging activity. 70% of the UK mainland is within 5 miles of one of our ultra-fast or rapid EV chargers.

We are writing to all CYC Network subscribers to let them know about these changes, and how they can convert to a bp pulse subscription.

We are writing to all our subscription holders to let them know about these changes and give them the opportunity to convert to our bp pulse subscription offer .

Contact us

Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:

Phone

Phone

Public charging support

Avaliable 24/7

Home charging support

Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00

0330 016 5126

Email

Email

Email us for any enquiry. We will get back to you within 4 days.

heretohelp@bp.com

Social media

Social media

Follow bp pulse on social media. Our customer care hours on social media are Mon-Sat, 8am-6pm. Outside of these hours, you can call customer care 24/7.

https://www.linkedin.com/company/bppulseuk/https://twitter.com/bppulseukhttps://www.facebook.com/bppulseuk